Our Policy

The company recognises the importance of effective and timely communications to five key stakeholders:

Employees

Keeping them informed in a timely manner and listening to their views via “The Notice Board”, a monthly newsletter about people, business, issues and training guidelines. Company policies and reference material is available to all staff on station and now, on line so they can access information on the move or at home through our innovative “Snowdrop self service” portal.

Key operational staffs across the country are included in “The Monday Briefing” and to react to major incidents or system wide issues we use ”The Red Alert” system of electronic status updates.

Surprisingly, we find the most productive communication tool we have is monthly group meetings for station managers to get together & share in our performance & compliance data and also see what's on the horizon.

Clients

Ensuring that contracted as well as on-demand NHS and private health sector organisations are first to know about the company’s latest news and information in The Communiqué, a monthly online newsletter, which after two years is already emailed to 1,600 regular readers.

Healthcare Community

We participate each year in important exhibitions and conferences, including those organised by the NHS Confederation, and we engage regularly with journalists from the professional trade press.

Patients

We actively support The Patients’ Association and participate regularly in meetings of the London Ambulance Patients Forum as well as Links and local patient groups, we work closely with the Welsh Kidney Patients Association and we produce and publish regular patient surveys on transport.

Legislators

Senior management is frequently invited to meetings with government officials in Whitehall to discuss NHS and independent healthcare issues. We are actively lobbying on a number of key issues ranging from The Civil Contingencies Act, to use of bus lanes for registered ambulances.